Privacy Policy

1. Information We Collect

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We collect and process information necessary to provide our products and services effectively. This may include:

• Personal details: Name, email address, phone number, physical address.

• Account information: Login credentials, preferences, and service usage history.

• Device and system data: Smart device identifiers, connectivity logs, and automation settings.

• Payment details: Processed securely through trusted third-party gateways (we do not store credit card information).

• Website and app analytics: Information such as browser type, pages visited, and time spent, to improve user experience.

2. How We Use Your Information

We use your personal and system information to:

• Deliver, install, and maintain SmartHelix products and services.

• Personalize your smart home or office experience.

• Provide customer support and respond to inquiries.

• Improve system performance, reliability, and functionality.

• Send relevant updates, offers, and technical notices (you may opt out anytime).

• Comply with legal and regulatory obligations.

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3. Data Security

Your data is protected using advanced security measures, including encryption, access controls, and continuous monitoring.
We regularly review and update our safeguards to prevent unauthorized access, misuse, or disclosure.

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4. Sharing of Information

We do not sell or rent your personal information.
We may share limited data only with:

• Trusted service providers assisting in installation, maintenance, or analytics.

• Legal authorities, if required by law or to protect SmartHelix’s rights and property.
  All third parties are bound by confidentiality and data protection agreements.

 

5. Your Rights

Under the Protection of Personal Information Act (POPIA) and other applicable laws, you have the right to:

• Access, update, or correct your personal data.

• Request deletion of your data where legally permissible.

• Withdraw consent for marketing communications.

• Lodge a complaint with the Information Regulator of South Africa if you believe your data has been mishandled.

To exercise your rights, please contact us at:📧 privacy@smarhelix.co.za

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6. Data Retention

We retain your personal and system data only for as long as necessary to fulfill service obligations or comply with legal requirements. When no longer needed, data is securely deleted or anonymized.

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7. Cookies and Tracking Technologies

Our website and mobile apps use cookies and similar tools to enhance functionality and analyze usage patterns. You may adjust your browser settings to disable cookies, but some features may not function properly.

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8. Updates to This Policy

SmartHelix may update this Privacy Policy from time to time. Any revisions will be posted on our website with an updated “Effective Date.” We encourage you to review this policy periodically.

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9. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact:

SmartHelix Technology Solutions  (Pty) Ltd

📧 Email: privacy@smarhelix.co.za
🌐 Website: www.smarhelix.co.za
📍 Johannesburg, South Africa